ILLiad Document Delivery

Answers to Frequently Asked Questions about ILLiad

What is ILLiad?

ILLiad is the electronic system you use to request an item through Interlibrary Loan. The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database.

How is ILLiad better than MSK Library’s system?

  1. You can view more in depth status information as well as any email notifications that have been sent to you.
  2. Each request listed displays the loan type, title and author, rather than just the order number and date filled.
  3. Library personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request. We are also able to gather statistical information about the performance of the libraries that lend to us, enabling us to make better decisions when choosing a lender to supply an item.

Are there any disadvantages to the electronic system?

Some people might find image quality is poor in some electronically delivered PDFs of documents. Whenever possible, we will rescan or request a hard copy by mail to provide better quality images.

Why do I need a username and employee ID to use ILLiad?

Your username and employee ID allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your address or phone number.

What if I forget my password?

Your ILLiad username and password are your MSK network username and your employee ID number with four trailing zeros, respectively. Please call the MSK Help Desk (646) 227-3337 to retrieve your username if you do not know it.

What Web browser should I use?

You need a Web browser that can handle forms, tables, and preferrably Cascading Style Sheets (CSS). We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox.

Is security a problem if I use a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

  • Access ILLiad only from your personal computer or an otherwise secure workstation.
  • Access ILLiad from a public workstation in the library. These computers are supervised by the library staff.
  • When using a public access workstation:
    1. Delete from the history file those pages that contain your personal information.
    2. Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.

Why don't I see all my older requests when I look at my request history?

From time to time we purge older records from ILLiad. Our policy is to keep requests online for several years order to comply with record keeping requirements of the copyright law.

Who do I contact if I have problems with or questions about ILLiad?

Problems or Questions: Call Document Delivery Services at (212) 639-7441 or e-mail ill@mskcc.org.

Why does my browser say that you're sending a cookie? What's in it?

The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use ILLiad without any problems.